| Hello, Picturerep. Can I help you? |
| Oh, hi. |
| I saw your advertisement about copying pictures to disk |
| and I'd like a bit more information about what you do. |
| Sure. What would you like to know? |
| Well, I've got a box full of old family photos that's been up in the attic for years, |
| some of them must be 50 or 60 years old, |
| and I'd like to get them converted to digital format. |
| Sure, we can do that for you. |
| Right. |
| And what about size? |
| The photos are all sorts of sizes - are there any restrictions? |
| Well the maximum size of photo we can do with our normal service is 30 centimetres. |
| And each picture must be at least 4 centimetres, |
| that's the minimum we can cope with. |
| That should be fine. |
| And some of them are in a frame, |
| should I take them out before I send them? |
| Yes please, we can't copy them otherwise. |
| And also the photos must all be separate, |
| they mustn't be stuck into an album. |
| OK, that's not a problem. |
| So can you give me an idea of how much this will cost? |
| I've got about 360 photos I think. |
| We charge £195 for 300 to 400 photos for the basic service. |
| OK. And does that include the disk? |
| Yes, one disk. |
| But you can get extra ones for £5 each. |
| That's good. |
| So do I need to pay when I send you the photos? |
| No, we won't need anything until we've actually copied the pictures. |
| Then we'll let you know how much it is, |
| and once we've received the payments, we'll send the parcel off to you. |
| Right. |
| Is there anything else you'd like to ask about our services? |
| Yes. |
| I've roughly sorted out the photos into groups, according to what they're about. |
| So can you keep them in those groups when you copy them? |
| Sure. |
| We'll save each group in a different folder on the disk and if you like, you can suggest a name for each folder. |
| So I could have one called 'Grandparents' for instance? |
| Exactly. |
| And do you do anything besides scan the photos? |
| Like, can you make any improvements? |
| Yes, in the standard service each photo is checked, |
| and we can sometimes touch up the colour a bit, or improve the contrast - |
| that can make a big difference. |
| OK. |
| And some of the photos are actually quite fragile - |
| they won't get damaged in the process, will they? |
| No, if any look particularly fragile, we'd do them by hand. |
| We do realise how precious these old photos can be. |
| Sure. |
| And another thing is we can make changes to a photo if you want - |
| so if you want to remove an object from a photo, |
| or maybe alter the background, we can do that. |
| Really? |
| I might be interested in that. |
| I'll have a look through the photos and see. |
| Oh, and talking of fixing photos - |
| I've got a few that aren't properly in focus. |
| Can you do anything to make that better? |
| No, I'm afraid that's one thing we can't do. |
| OK. |
| Any other information I can give you? |
| ...oh, how long will it all take? |
| We aim to get the copying done in ten days. |
| Fine. |
| Right, well I'll get the photos packed up in a box and post them off to you. |
| Right. If you've got a strong cardboard box, that's best. |
| We've found that plastic ones sometimes break in the post. |
| OK. |
| Right, thanks for your help. Bye. |
| Bye. |