| Hello, Easy Life Cleaning Services, Jacinta speaking. |
| Oh hello. |
| I'm looking for a cleaning service for my apartment, |
| do you do domestic cleaning? |
| Sure. |
| Well, it's just a one-bedroom flat. |
| Do you have a basic cleaning package? |
| Yes. |
| For a one-bedroom flat we're probably looking at about two hours for a clean. |
| So we'd do a thorough clean of all surfaces in each room, |
| and polish them where necessary. |
| Does your apartment have carpets? |
| No, I don't have any, but the floor would need cleaning. |
| Of course, we'd do that in every room. |
| And we'd do a thorough clean of the kitchen and bathroom. |
| OK. |
| Then we have some additional services which you can request if you want, |
| so for example, we can clean your oven for you every week. |
| Actually, I hardly ever use that, |
| but can you do the fridge? |
| Sure. |
| Would you like that done every week? |
| Yes, definitely. |
| And would ironing clothes be an additional service you can do? |
| Yes, of course. |
| It wouldn't be much, just my shirts for work that week. |
| That's fine. |
| And we could also clean your microwave if you want. |
| No, I wipe that out pretty regularly so there's no need for that. |
| We also offer additional services that you might want a bit less often, say every month. |
| So for example, if the inside of your windows need cleaning, we could do that. |
| Yes, that'd be good. |
| I'm on the fifteenth floor, so the outside gets done regularly by specialists, |
| but the inside does get a bit grubby. |
| And we could arrange for your curtains to get cleaned if necessary. |
| No, they're OK. |
| But would you be able to do something about the balcony? |
| It's quite small and I don't use it much, |
| but it could do with a wash every month or so. |
| Yes, we can get the pressure washer onto that. |
| Now if you're interested, |
| we do offer some other possibilities to do with general maintenance. |
| For example, if you have a problem with water and you need a plumber in a hurry, |
| we can put you in touch with a reliable one who can come out straightaway. |
| And the same thing if you need an electrician. |
| Right. That's good to know. |
| I've only just moved here so I don't have any of those sorts of contacts. |
| And I don't know if this is of interest to you, |
| but we also offer a special vacuum cleaning system |
| which can improve the indoor air quality of your home by capturing up to 99% of all the dust in the air. |
| So if you're troubled by allergies, this can make a big difference. |
| Right. In fact, I don't have that sort of problem, but I'll bear it in mind. |
| Now can you tell me a bit about your cleaning staff? |
| Of course. |
| So all our cleaners are very carefully selected. |
| When they apply to us, they have to undergo a security check with the police |
| to make sure they don't have any sort of criminal background, |
| and, of course, they have to provide references as well. |
| Then if we think they might be suitable for the job, we give them training for it. |
| That lasts for two weeks so it's very thorough, |
| and at the end of it, they have a test. |
| If they pass that, we take them on, |
| but we monitor them very carefully, |
| we ask all our clients to complete a review of their performance after every visit and to email it to us. |
| So we can pick up any problems straightaway and deal with them. |
| OK, well that all sounds good. |
| And will I always have the same cleaner? |
| Yes, we do our best to organise it that way, and we usually manage it. |
| Good. That's fine. |
| Right, so I'd like to go ahead and... |