| Hi everyone, and welcome to Sydney Airport. |
| Today, I'll be giving you the inside information on the day-to-day operations of the Australian Quarantine Service here. |
| We hope to provide you with a better understanding of why such heavy security regulations are necessary |
| by educating you on how we operate and why we do the things we do. |
| We're not here to try to persuade you to fly through Sydney Airport, |
| though we hope you'll find your experience relatively stress-free and comfortable. |
| First things first, our personnel. |
| Can anyone guess how many people work at Sydney Airport? |
| We have 200 alone working in Terminal 2, |
| so can you guess how many in the whole airport? |
| I heard someone say 360, that's getting closer... |
| What? |
| Did someone say 2,000? |
| That's way too high. |
| Sydney Airport actually employs 440 people. |
| A lot, right? |
| And about half of those employees work in security-related matters. |
| Moving on to our not-so-human employees, |
| let's come and see our favourite pooch, Milton. |
| Milton is our best drug-sniffing dog on the force. |
| He's friendly to most people - you can even come pet him at the end of our tour. |
| Burnouts beware, though, he'll find everything. |
| Notice that even though there are so many of us around him, Milton stays quite calm. |
| This is the precise reason he was chosen for the job. |
| Dogs that are chosen are not predisposed to sniff out different narcotics, |
| that's something we teach them already. |
| So here's a part of the airport most people never notice - the cargo transport terminal. |
| This is where packages are shipped to and from. |
| Normally we ship around 4,400 packages per month. |
| In this airport alone, over 52,000 packages were shipped in and out over the past year. |
| We ship to and from 170 different countries. |
| Not bad, eh? |
| Probably it will go up to over 72,000 packages this year. |
| And despite over 100 flights in and out of here daily, |
| the number of lost or delayed packages is impressively low. |
| If you send your package through here, rest assured we'll get it where it's going. |
| Let's move on to the area most of us are familiar with, the passenger terminals. |
| In order to be allowed into this area, you must pass through security with your ticket |
| and if you're travelling internationally, your passport. |
| If you're travelling domestically, you just need a legal form of ID. |
| If you don't have those, you will not be allowed to pass through security and board your flight. |
| During the security scan, |
| your carry-on items will be checked for dangerous items such as weapons, |
| sharp objects, and liquids that exceed our specified limit. |
| If you attempt to pass any of the prohibited items on this list posted at the entrance, |
| you are still allowed to board the plane, |
| but you'll be given a warning and your item will be confiscated. |
| Don't worry, we will not arrest you for having too much shampoo in your bag, or anything like that. |
| We also search your carry-ons and parcels for any perishable items. |
| We prohibit the transportation of local vegetation |
| and prohibit parcels containing any insects in them. |
| You may or may not have learned about this in Biology class, |
| but when some plants are introduced to a new environment, |
| they spread wildly and wipe out the current species around it. |
| It is important to control the introduction of new plants into an ecosystem, |
| so we must prohibit the transport of any fertile seeds. |
| So what happens to parcels containing possibly suspicious items? |
| It's of course something we do not take lightly here. |
| If an object passes through the scanner that appears suspicious in any way, |
| it is separated out for manual search by a member of our trained security personnel. |
| If an illegal plant or simple sharp object like a pocket knife is found, |
| it is simply disposed of in our biohazard waste containers, |
| and the package itself is returned to the sender |
| (or passenger, if it is for a passenger flight). |
| More serious weapons are reported to higher authorities for investigation. |
| As far as parcel security, the material of the parcel is important. |
| For shipped goods, the most common material used (and the most widely accepted) is paper. |
| Make sure it is packed sturdy enough, with no rips or tears. |
| We've definitely had packages rip open before due to haphazard packing. |
| A more common problem, though, is the package labels. |
| When an item does not make it to the right place, this is the most common reason. |
| The label may not be in the right place or marked clearly enough. |
| If you're receiving any items from abroad that must be declared, |
| please remember our guidelines in order to ensure the timely delivery of your item. |
| Make sure it is packed correctly, |
| and we ask that you notify customs between 2 and 10 days within the item's scheduled arrival date. |
| Okay, before we move on, are there any questions? |