| Good morning. City House Services. How may I help you? |
| Good morning. I'd like to arrange to have my house cleaned. |
| Certainly. I just need to ask a few questions. |
| First, could I take your name? |
| Yes, it's Barbara Hill. |
| Thank you. Next, is your house in London? |
| Yes, it's in Kingston in Southwest London. |
| OK, Southwest London and... er, what's the postcode? |
| SW105. |
| And what is the square footage and what rooms will we be cleaning? |
| The whole house is 268 square feet, |
| and there is no need to clean all the rooms. |
| I only want to have my bedrooms cleaned. |
| OK, how many bedrooms does the house have? |
| 3 bedrooms. |
| Oh no, sorry, we used to have 3 bedrooms, but we only have 2 bedrooms now. |
| Are those single bedrooms or doubles? |
| Doubles. |
| Fine, 2 doubles... |
| There's one more room which needs cleaning. |
| It was used as a bedroom before, and now we have converted it into an office. |
| I understand. |
| 3 rooms have got to be cleaned, and are all of those rooms upstairs? |
| Yes. Then, downstairs we have a kitchen-diner, conservatory, and lounge. |
| The kitchen-diner is quite large and has the usual equipment: |
| cooker with oven, refrigerator, cupboards, and worktops. |
| The conservatory has a lot of plants, but there's no need to take care of them. |
| The lounge has a leather three-piece suite and a large coffee table. |
| Thank you. And do you keep any pets? |
| Yeah, I really love keeping them. |
| I've got 2 dogs and 3 cats. |
| OK, then if our staff come over to offer the service, please take your pets away. |
| Have you looked at our service packages? |
| Yes, I have one in front of me. |
| Excellent. |
| Any extra services you need, |
| switching bed linen, working in the garden, cleaning the glass in the conservatory, that kind of thing? |
| Err... no... err... |
| actually, replacing the bed linen... |
| yeah.. that would be good. |
| No problem. I'll just make a note of that. |
| How about curtains, mats, and carpets? |
| What would you like us to do with those items? |
| The curtains... I'll have to think about that. |
| I think we should have the carpets cleaned really well every quarter. |
| Mats can just be done with the laundry. |
| Of course. |
| How about clothes? |
| We can have our staff wash and iron them, |
| or we can have them taken to a dry cleaner. |
| Washing and ironing. No, just ironing. That'll be OK. |
| OK, fine. I know quite a bit about what you want now. |
| I should let you know that we are located on 12 Amyes Road, |
| that's A-M-Y-E-S. |
| And we work on from Monday to Sunday except Tuesday and Wednesday. |
| Could you let me know when is convenient for you? |
| Next Friday... |
| err... no, oh, that's no good. |
| My son invites his friends over in the afternoon that day. |
| Perhaps next Thursday or next Saturday. |
| Let me check, OK, next Thursday. |
| When is it convenient for us to come over and provide the service? |
| Is it OK if we come in the morning? |
| Or we may come in the afternoon? It depends on your schedule. |
| I'm OK with any time. |
| Just give me a call to let me know you're coming before you arrive. |
| Sure, we will. |
| By the way, how long will it take for the service? |
| We usually work 1 to 3 hours for house cleaning, |
| and the work will take 3 hours at most. |
| And of course, if it takes more than 3 hours, you should pay extra for it. |
| Er... fine. |
| So, let me just do some calculations... |