| Hello, and welcome to "Under Pressure Enterprises", Customer Service Department. |
| This is Kelly. How may I help you? |
| Yes, I'm calling about one of your rice cookers I just purchased. |
| What seems to be the problem, sir? |
| Seems? There's no seeming about it! |
| The blasted thing shoots hot steam all over the place, that's what! |
| It nearly scalded my hand when I went to open it. |
| While it could have killed the cat or something. It could have exploded and killed my wife and me! |
| Sir, sir, please calm down. |
| As long as the steam escapes the cooker, it won't explode. |
| So you're telling me there's no problem! |
| Are you calling me a liar? |
| Sir, no one is calling you a liar. |
| Yes! So I demand a full refund! |
| Under Pressure will be happy to refund your money, sir. |
| Now I just need some basic information. |
| OK, OK. Sorry. I do tend to get a little hot under the collar. |
| My wife tells me to slow down... |
| So, what do you need to know? |
| Sir, don't worry. I just need to ask you the model number of the cooker. |
| Hmmm... |
| where are my glasses? Ah, here! |
| Let's see... |
| It's R242. |
| R242? OK. |
| And how much did you pay for the product? |
| 89.99 pounds. |
| It was on sale, I guess I should tell you. |
| Thank you, that's honest of you. |
| Now, where did you buy the cooker? |
| Which store and which branch? |
| At that big Electric Life appliance store downtown. |
| The City Centre Branch? |
| That's the one. |
| And you say the problem is that the steam escapes? |
| Yes, it does! |
| No problem, sir. |
| If there's steam escaping, clearly the cooker is broken or defective. |
| So we have an R242 cooker with an escaping steam problem. |
| It was bought from Electric Life's City Centre Branch for 89.99. |
| Is that correct? |
| Yes, that is correct. |
| Oh, I nearly forgot. When did you buy the cooker? |
| Just as soon as my wife got the crazy idea she'll live longer if she stops eating good English food: roast beef and mash. |
| No, all she says she wants is rice and vegetables and sauces you'd not soak your feet in! |
| Sir, sir! When did you buy it? |
| Oh, there I go again. Let's see... |
| we bought it just 6 months ago! |
| We hardly used it either. |
| But 6 months? Is that too long? |
| I mean for the warranty? |
| Very well, that's well within the warranty period. |
| Now, what's your name and address? |
| Name and address! What for? |
| Sir, it is company policy. If you want your money, you must inform me. |
| Money you say? |
| Oh, my name is Herbert Hewitt and my address is 84 Park Road. |
| Is that here in Coventry? |
| Yes. |
| The postal code is B0241DJ. |
| But I don't think sending things in the mail is very secure or very efficient. |
| I mean... |
| Don't worry, Mr. Hewitt, don't worry. |
| We can credit the money to your credit card. |
| You do have one, don't you? |
| Yes, that's how we paid for the cooker. |
| Oh, yes. We still have the number on the computer. |
| I only need to ask your card's expiry date. |
| I'm afraid I never give that sort of information out. |
| I mean, once you have that, anyone could go charging things and... |
| Sir! I said your expiry date, not your card's password. |
| Oh, er, yes. Foolish me. |
| Of course, you didn't say "password". |
| Let's see. |
| That will be April 2008. |
| April 2008. |
| Very well, your card still has nearly 2 months left to go. |
| We'll get that refund right to you, probably by 5 o'clock this evening. |
| You had better! |
| If I don't get my money... |
| wait, wait. Yes, I know I'm losing my temper again. |
| I really am sorry. |
| I haven't had my medicine today. |
| And sir, just one more question for our record. |
| How often do you go shopping at the City Centre Branch? |
| Oh, well it's hard to say. |
| I suppose maybe once a month. |
| But I can tell you this, if I don't get my refund, I'll never shop there again! |
| Oh.. I think it's time to start looking for another job! |