| Good morning, please take a seat. |
| How can I help you? |
| Well, I'm thinking of buying a new car and I'd like some advice. |
| Sure, yes. |
| Had you got any particular make in mind? |
| I'm interested in a Lida, |
| I've had one before and liked it but haven't really made up my mind. |
| Sure. We've got various models. |
| Umm, right. |
| What about the engine size? Any ideas? |
| Er... the one I've got at the moment's a 1.2 litre engine but |
| I find it a bit slow on long journeys. |
| I'd like a bit more power this time... |
| a 1.4 should do, |
| I don't think I need a 1.6 or anything. |
| Right. |
| Well, I think the model you're looking at is the Max. |
| Here's a picture. |
| Oh, yes... |
| have you got one in? |
| Yes. |
| I'll take you to have a look at it in a minute. |
| I'll just get a few more details. |
| Is there anything else to do with the engine? |
| What kind of gear change do you want? |
| I presume you'd want a manual? |
| I'd want automatic - |
| I've never driven a car with manual gears. |
| Right. |
| Well now, here's the colour chart for the Max. |
| Have you given that any thought? |
| This blue's very popular at the moment. |
| Yes, it is nice, I like blue. |
| Erm... what's it called? 'Royal'? |
| Yes. |
| But actually, I think I prefer this lighter shade here - 'Sky'. |
| Yes, that's popular too. |
| I think I'll go for that. |
| You might have to wait a week or so for that colour, |
| but I assume that'd be okay? |
| Oh yes, fine. |
| Well, we can go outside and you can have a good look at one, |
| and perhaps take it out. |
| But first, can I just ask you about finance? |
| The cash price is going to be somewhere in the region of 7500. |
| How would you like to pay? |
| Are you in a position to pay cash, or would you need credit? |
| I'd like credit provided the terms are reasonable. |
| Well you can discuss that with my colleague in a moment; |
| we have various arrangements. |
| And would you be interested in us taking your present car as part exchange? |
| Yes. |
| Okay, fine. |
| So I'll just need some details from you and then we can do a valuation... |
| Is that okay? |
| Fine, yes. |
| Could I have your full name? |
| Wendy Harries, |
| that's HARRIES. |
| And is that Mrs..?. Miss...? Ms...? |
| It's Doctor, actually. |
| Oh, right. |
| And your address? |
| 20 Green Banks. |
| Is that 'Green' spelled as in the colour? |
| Yes, that's right. |
| Okay. |
| Alton. |
| Is that OLTON? |
| Not quite, it begins with an A, not an O. |
| Oh yes, that's in Hampshire isn't it? |
| That's right. |
| And do you know your postcode? |
| Yes. It's GU89EW. |
| Do you have a daytime phone number? |
| Well, I work at a hospital but it's a bit difficult to get hold of me. |
| I can give you a number just for messages, |
| and then I'll get back to you when I can. Is that okay? |
| That's fine. |
| It's 0798257643. |
| Fine. |
| And about the car you have now, what make is it? |
| It's a Conti. |
| Do you know the year or the model name? |
| I think it's 1996, and it's called a Lion - like the animal. |
| Then it must be 1994, because they brought out the Fox after that. |
| Oh right, yes. |
| Mileage? Roughly? |
| I'm not sure. |
| I know it's less than 70,000. |
| Okay. |
| What colour is it? |
| It's grey, metallic grey. |
| Right, and one last thing - |
| what sort of condition would you say it's in? |
| I'd probably describe it as reasonable. |
| Do you need to see it? It's parked outside. |
| Not at the moment, no. |
| Perhaps you could call in one day next week... |