| Good afternoon, Dreamtime Travel. |
| How can I help you? |
| Oh hello. |
| I'm interested in the holidays you offer along the coast near here. |
| Yes. We operate several tours up the coast. |
| Where in particular did you want to go? |
| Well, I like the sound of the holiday that mentioned whales. |
| Was it 'Whale Watching"? |
| Oh, that's our Whale Watch Experience. |
| It's very popular |
| and it's based in a lovely little town with nice beaches. |
| Oh right, and how long does it last? |
| It's two days |
| that includes four hours' travel time each way from here. |
| Good, I don't want to be away any longer than that. |
| So is that by coach? |
| Actually it's by minibus. |
| We like to keep those tours small and personal so we don't take a whole coachload of people. |
| In fact, we only take up to fifteen people on this tour, |
| although we do run it with just twelve or thirteen. |
| Oh, right. |
| So do you run these tours often? |
| Well, it depends on the time of year. |
| Of course in peak times like the summer holidays, we do them every weekend, |
| but at the moment, it's usually once a month at most. |
| And when is the next one going? |
| Mmm, let me see. |
| Um, there's one in three weeks' time which is April the 18th, |
| and then we don't have another one until June the 2nd. |
| And is April a good time to go? |
| Pretty good. |
| Though the really good time is later in the year. |
| I have to say though that the whale sighting is only one of the many things offered. |
| Really? |
| Yes. |
| The hotel itself where you stay has great facilities. |
| It's called The Pallisades. |
| The Paris what? |
| No, it's actually The Pallisades, |
| PALLISADES. |
| It's right on the main beach there. |
| Oh, I see. |
| All of the rooms have nice views and the food is really good there too. |
| Oh right. |
| And what about the other things? |
| You know, that are included in the price. |
| Oh, there are lots of things. |
| If you don't want to do the whale watch cruise, |
| your guide will take anyone who is interested either on a bushwalk through the national park near the hotel, |
| and there's no extra charge for that, |
| or on a fishing trip. |
| That's an extra $12 I think. |
| And there's also a reptile park in town - |
| that costs more or less the same. |
| No, I think I'd prefer whales to snakes. |
| Yeah. |
| And if you just want to relax, you are free to sit by the hotel pool or go down the beach. |
| Oh, and they also have tennis courts at the hotel, |
| but you have to pay for those by the hour. |
| But there are table tennis tables downstairs |
| and they're part of the accommodation package. |
| Just speak to your guide. |
| Well, that sounds good. |
| So how much is the basic tour price? |
| At this time of year, it's usually around $300 but... |
| let me check. |
| Oh, it's actually $280. |
| And the next tour, are there any places on that one? |
| How many people is it for? |
| There are two of us. |
| Yes, that should be fine. |
| Can I just mention that we require all bookings to be made at least 14 days before you travel |
| to avoid cancellations of tours. |
| And if you cancel within seven days of departure, |
| you will have to pay 50% of your total booking. |
| Okay. |
| And you also need to pay a 20% deposit at the time of booking. |
| Can I pay that by credit card? |
| Yes, you can. |
| All right, what I'll do is I'll talk to my partner and get back to you. |
| Fine. |
| So, I'll make a provisional booking, shall I? |
| Two for the Whale Watch Experience. |
| Let me issue you with a customer reference number for when you call back. |
| Do you have a pen? |
| Yes. |
| OK, it's 39745T. |
| That's T for tango. |
| When you call back, ask to speak to the Tour Manager, that's me, Tracy. |
| Fine, I will. |