| Good morning. I'd like to open a bank account, please. |
| Certainly. |
| If you'd like to take a seat, I'll just get some details from you. |
| It won't take long. |
| Thanks. |
| Is it a current account or a deposit account you wanted? |
| A current account. |
| Right. |
| I've got the application form here then. |
| We have different types - I see you've got our leaflet there. |
| I've decided on the one called 'Select.' |
| Right, that's fine, so, first of all, can I have your full name please? |
| Yes, it's Pieter Henes. |
| That's PIETER. |
| Is it HENNES? |
| Uh, only one N actually. It's a less common spelling of the name. |
| Oh, right. Okay. |
| And what's your date of birth please? |
| The 27th of the first, 1973. |
| Right. |
| And will this be a joint account? |
| No, just myself. |
| Okay, fine. |
| And where are you living, Mr Henes? |
| 15, Riverside. |
| Is that all one word? |
| Yes. |
| Exeter? |
| Yes. |
| How long have you been at your present address? |
| Er, is it more than two years? |
| Ah, just two weeks actually. |
| I only arrived in the country a month ago. |
| I'm from Holland. |
| Oh, that's fine. |
| But we normally ask for a previous address in that case. |
| Oh yes, well, it's Rielsdorf 2. |
| That's RIELSDORF 2, Utrecht. |
| Holland. |
| Okay. Thank you. |
| Do you have a daytime telephone number? |
| Yes, I think the number at my office is 606295. |
| Um, just a minute, I'd better check. |
| Oh, no, sorry, 616. I'm not used to it yet. |
| Would you like my home number too? |
| Yes please. |
| It's 796431. |
| Are they both local numbers? |
| Yes. |
| Right. And your occupation? |
| Well, I'm in Britain as a project manager, but that's not my main job. |
| I'm an engineer by profession. |
| I see. |
| I think I'll put that then. It's shorter! |
| Now, we usually ask for a piece of information which we can use to check your identity, for security reasons. |
| You know, if you phone us. |
| Like, erm, my wife's first name? |
| Mother's might be better. It's less likely to be known. |
| Okay. Hers is Siti. |
| Siti? |
| Yes, SITI. |
| It's Indonesian. |
| Fine. |
| And how much would you like to open your account with? |
| We usually ask for a minimum sum of £50. |
| That's about €75. |
| Well, I'm going to transfer €2,000 from my Dutch account, just till I get paid. |
| In fact, I wanted to ask you about that. |
| What's the best way to do it? |
| It depends which bank you're with. |
| It's the Fransen Bank in Utrecht. |
| OK, fine. I'll check that in a minute. |
| If we have links with them we can do a direct transfer. But it's not a big problem either way. |
| Um, let's see. |
| How often would you like to receive statements? |
| I haven't really thought. |
| What's the usual thing? |
| It's up to you. Some people like them weekly. |
| Oh, no, that's too often. |
| Can I have them sent, um, once a month? |
| Yes, that's fine. |
| Is there anything else? |
| I was thinking of registering for your internet service at some stage. |
| Oh, yes. |
| Would you like me to send you information about that? |
| Please, yes. |
| And would you like to receive information about the bank's other services - |
| insurance, loans, anything like that? |
| Hmm, I don't think so, thanks. |
| That's okay then. |
| And one last thing, if you agree... |