| Hello... Motor Insurance Department... |
| Oh hello... |
| I'd like to ask about insurance for my car. |
| Yes, of course. |
| I'll just take a few details. |
| What's your name? |
| Patrick Jones. |
| And your address? |
| It's 27 Bank Road. |
| 27 Bank Road. |
| Is that in Greendale? |
| Yes. |
| And what's your daytime phone number? |
| My work number is 730453. |
| And could I ask what your occupation is? |
| Dentist. |
| Okay... |
| Now, a few details about your car... |
| What size is the engine? |
| It's 1200 ccs. |
| Thank you... |
| and the make and model? |
| It's a Hewton Sable. |
| Could you spell the model name please? |
| Yes... SABLE. |
| Ah yes... thanks. |
| And when was it made? |
| 1997. |
| Lovely... |
| right... |
| I presume you've had a previous insurer? |
| Yes. |
| Right... |
| we need to know the name of the company. |
| Yes... it was Northern Star. |
| Thank you, |
| and have you made any insurance claims in the last five years? |
| Yes... |
| one in 1999. |
| And what was the problem? |
| It was stolen... but... |
| That's fine, Mr Jones... that's all we need to know at the moment... |
| And will there be any other named drivers? |
| Just the one... |
| And his name? |
| Simon Paynter. |
| Could you spell the surname please? |
| PAYNTER. |
| Okay, thank you... |
| And what relationship is he to you? |
| He's my brother-in-law. |
| And what will you or Mr Paynter be using the car for? |
| Well... uh... mainly for social use... |
| Will you be using it to travel to work? |
| Yes... sometimes. |
| Anything else? |
| No. That's it. |
| And finally, when would you like to start the insurance? |
| I'll need it from the 31st of January. |
| Right... |
| Mr Jones... I'm getting a couple of quotes coming up on the computer now... |
| and the best bet looks like being with a company called Red Flag. |
| Yeah. |
| And that comes out at $450 per year... |
| That seems okay. |
| It's quite a bit lower than I've been paying up to now. |
| Great. |
| So, would you like me to go ahead with that? |
| Sure... why not? |
| How would you like to pay? |