| Hello? |
| Hi. It's Laura Cariton here. |
| We've just arrived at the holiday flat, but I can't get the hot water and heating to work. |
| Oh right! |
| That's easy. |
| Don't worry. |
| In the upstairs cupboard, you'll find the water heater. |
| You'll see three main controls on the left at the bottom of the heater. |
| The first one - the round one on the far left - |
| is the most important one for the heating and hot water. |
| It's the main control switch. |
| Make sure it's in the 'on' position. |
| The switch itself doesn't light up. |
| But the little square below will be black if the switch is 'off'. |
| That's probably what's happened - it's got switched off by mistake. |
| The middle one of these three controls - you'll see it's slightly larger than the first one - controls the radiators. |
| If you feel cold while you're there and need the radiators on, |
| this needs to be turned to maximum. |
| The last of the three controls - the one on the right - |
| is usually on about a number four setting which, for the water in the taps, is usually quite hot enough. |
| Below the heating controls in the middle is a small round plastic button. |
| If there isn't enough water in the pipes, sometimes the heater goes out. |
| If this happens you'll need to press this button to reset the heater. |
| Hold it in for about five seconds |
| and the heater should come on again. |
| Then there's a little square indicator under the third knob that's a kind of alarm light. |
| It'll flash if you need to reset the heater. |
| It sounds complicated... |
| I'm sure you won't have any problems with it. |
| There should be some more instructions on the side of the heater. |
| Call me back if you can't make it work. |
| Okay. |
| While you're on the phone, we haven't managed to find a few things we need, |
| like extra pillows for the beds and some washing powder. |
| Is there any here? |
| Pillows... yes. |
| If you look in the cupboard, |
| the large white one upstairs - to the left of the bathroom door - |
| there should be four or five on the top shelf. |
| And if you want to do some washing, |
| there's some powder for that... |
| probably by the back door. |
| There's a kind of shelf there above the sink. |
| In fact, I'm sure there's some there, in a large blue box. |
| You need about half a cup full for each wash. |
| Oh... and that reminds me, |
| the spare key to the back door is hanging on a hook on the wall by the sitting room window. |
| Please make sure to put it back when you've used it. |
| The previous guests lost it in the garden and I had to get another one made. |
| And, if you have any trouble with the lamps. |
| you'll find some spare bulbs in a large cardboard box. |
| It's on top of the washing machine with all kinds of useful things in it. |
| Oh, and another thing I forgot to mention when we last spoke... |
| Yes? |
| I've left you a local map, so you'll be able to find your way around easily. |
| It shows the whole area. |
| I put it in the top drawer of the chest under the TV in your bedroom. |
| There's a whole file of local information in there too. |
| Thanks. |
| What about visiting the town? |
| Can you give us any advice? |
| Yes. |
| You'll need to take the car. |
| It's too far to walk from the flat really. |
| You have to pay to leave your car in all the car parks now I'm afraid... |
| I like the one that's by the station best |
| and you can walk to the town centre from there in five minutes. |
| That's where all the best restaurants are. |
| But if you want a takeaway, |
| the Italian one does really good pasta and pizzas. |
| Call 732281 for that one, |
| or 766119 for the Chinese. |
| They're both good and they'll both deliver to the flat. |
| As for places to visit, |
| yes, do go and see the railway museum. |
| The exhibition is small but really good. |
| It gets very crowded on Sundays, |
| so I suggest you visit it on a quieter day, later in the week, |
| but not on Thursdays which is market day - |
| you won't find anywhere to park |
| and it's also the only day of the week when they're not open! |
| Anything else? |
| Not for the moment. Thanks! |