| Greek Island Holidays, can I help you? |
| Yes, I hope so. |
| I have a friend who's just come back from Corfu |
| and she's recommended some apartments in Arilas. |
| She thought they might be on your list. |
| Arilas, Arilas... let me see. |
| Can you give me the names? |
| Yes, the first's Rose Garden Apartments. |
| I'd like to go with another friend in the last week of October. |
| Well, we've got a lovely studio flat available at that time. |
| I'm sure you'd enjoy the entertainment programme there too, |
| with Greek dancing in the restaurant. |
| And the cost for each of us? |
| £219. |
| That sounds very reasonable! |
| I'm just jotting down some notes. |
| Now the second one she mentioned was called Blue Bay. |
| Blue Bay? |
| Yes, in fact that's very popular and it has some special features. |
| Really? |
| The main attraction is the large swimming pool with salt water. |
| Much healthier, I understand. |
| That's right. |
| And it isn't far from the beach, either - only 300 metres, |
| and only around half a kilometre to some shops, |
| so you don't have to be too energetic. |
| Is it much more expensive than the first one? |
| Let me just check. |
| I think at the time you want to go it's around £260 |
| No, £275 to be exact. |
| Right, I've got that. |
| Now there are just two more apartments to ask you about. |
| Um, I can't read my own writing! |
| Something to do with sun... Sunshine, is it? |
| I think you meant the Sunshade Apartments. |
| They're on a mountainside. |
| Any special features? |
| Yes, each room has its own sun terrace |
| and there are shared barbecue facilities. |
| Oh, sounds lovely! |
| Yes, it is rather well-equipped. |
| It also provides water sports, it has its own beach. |
| There are facilities for water-skiing. |
| Any kite-surfing? My friend's quite keen. |
| Not at the hotel but I'm sure you'll find some in Arilas. |
| There's also satellite TV in the apartments. |
| And how much is that one? |
| £490 with two sharing. |
| You mean £245 each? |
| I'm afraid not! |
| Each person has to pay that amount and there must be at least two in an apartment. |
| I don't think that would be within our budget, unfortunately. |
| And the last one sounds a bit expensive too - the Grand! |
| Actually it's quite reasonable. |
| It's an older style house with Greek paintings in every room, and a balcony outside. |
| Sounds nice. What are the views like? |
| Well, there are forests all round and they hide a supermarket just down the road, |
| so that's very useful for all your shopping needs. |
| There's a disco in the area too. |
| And the price? |
| £319 at that time, |
| but if you leave it till November it goes down by 40%. |
| Hmm... Too late, I'm afraid. |
| Well, why don't i send you a brochure with full details, Ms...? |
| Nash. |
| But don't worry about that. |
| I'm coming to Upminster soon and I'll call and get one. |
| I just wanted to get an idea first. |
| Well, that's fine. |
| Uhh... We've got plenty here when you come. |
| If you've got a minute, could I just check a couple of points about insurance? |
| I got one policy through the post but I'd like to see if yours is better. |
| Fine. |
| What would you like to know? |
| Well, the one I've got has benefits and then the maximum amount you can claim. |
| Is that like yours? |
| Yes, that's how most of them are. |
| Well, the first thing is cancellation. |
| If the holiday's cancelled on the policy I've got, you can claim £8,000. |
| We can improve on that, Ms Nash. |
| For Greek Island holidays, our maximum is £10,000. |
| That's good - of course our holiday won't even cost £1,000 together! |
| It's still sensible to have good cover. |
| Now, if you go to hospital, we allow £600. |
| Yes, mine's similar. |
| And we also allow a relative to travel to your holiday resort. |
| My policy just says their representative will help you. |
| You can see there's another difference there. |
| And what happens if you don't get on the plane? |
| Nothing, as far as I can see on this form. |
| Don't you have missed departure? |
| No, I'll just jot that down. |
| We pay up to £1,000 for that, depending on the reason. |
| And we're particularly generous about loss of personal belongings - |
| up to £3,000, but not more than £500 for a single item. |
| Then I'd better not take my laptop! |
| Not unless you insure it separately. |
| Okay, thanks very much for your time, you've really been helpful. |
| Can I get back to you? Your name is? |
| Ben Ludlow. |
| That's LUDLOW. |
| I'm the Assistant Manager here. |
| I'll give you my number. |
| It's 081260543216. |
| But didn't I phone 081260567294? |
| That's what I've got on the paper. |
| That's the main switchboard. |
| I've given you my direct line. |
| Right, thank you very much for your time. |