| Thorndyke's |
| Good morning. Is that Mr Thorndyke? |
| Speaking. |
| How can I help? |
| I've got quite a few things which need painting and fixing in the flat |
| and I wonder whether you'd be able to do the work. |
| I'm sure I'd be able to help but let me take down a few details. |
| Yes, of course. |
| Well, firstly, how did you hear about us? |
| It was my friend May Hampton... |
| you did some excellent work for her a couple of years ago. |
| Do you remember? |
| Oh, yes, that was in West Park Flats, lovely lady. |
| Yes, she is. |
| And what's your name, please? |
| It's Edith Pargetter. |
| can you spell your surname, please? |
| It's P-A-R-G-E-T-T-E-R. |
| Double T, right. |
| And do you live in West Park Flats as well? |
| No, actually it's East Park, Flat 4. |
| Oh, right, that's over the road, I seem to remember - quite difficult to get to. |
| Yes, it's at the back of the library. |
| Right, I know. |
| And what's your phone number? |
| 875934 |
| but I'm out a great deal in the afternoons and evenings. |
| So would the best time to ring you be in the morning? |
| Yes. |
| Fine. I've made a note of that. |
| Can I just ask, I'll be in a van and I know parking's rather difficult round your flats. |
| Where would you recommend? |
| Well, I always tell people in larger vehicles to park by the postbox on the other side of the road from the entrance. |
| Good, thanks. |
| And will you be able to give me a full itemised quote? |
| Oh, yes, I'll list all the jobs separately with individual prices. |
| That'd be a great help. |
| No problem. |
| Now, what would you like me to do? |
| Firstly and most urgently is in the kitchen. |
| With all the weather damage, the glass in the door has cracked and I'd need that fixing... |
| I presume you mean replacing? |
| Oh, yes. And as soon as possible... |
| What I'll do is come round tomorrow morning and do that immediately. |
| Oh, thank you so much. |
| The other things aren't so urgent but... |
| Now, I'll make a note of everything you want doing. |
| Well, in the kitchen I'd like some painting doing. |
| All the kitchen walls? |
| Just the area over the cooker. |
| It's very greasy... |
| Right... it does tend to get that way! |
| Yes! |
| Well, if you want a proper job done what I'd need to do is strip the old paint and plaster it about a week before I paint it. |
| Of course. |
| Now, May tells me you also do work in the garden. |
| That's right. |
| Well, I'd like you to replace a fence. |
| Just one? |
| Yes, at the far end. |
| Fine. Shouldn't be a problem. |
| And that's the lot. |
| Fine. |
| Yeah, as I say I can come round tomorrow morning to look over things with you. |
| Oh, that's great, thank you. |
| So, I'll look forward to seeing you tomorrow at... |