| Good morning. |
| Welcome to the Early Learning Childcare Centre. |
| How may I help you? |
| Hi. I spoke to you last week about enrolling my daughter for next year. |
| Oh, yes. |
| I'll just get some details from you. |
| So, you're her mother? |
| That's right. |
| And, can I have your name? |
| It's Carol, Carol Smith. |
| And your daughter's name? |
| It's Kate. |
| Now, we have several groups at the centre and we cater for children from three to five years old. |
| How old is your daughter? |
| She's three now but she turns four next month. |
| I'll put four down because that's how old she'll be when she starts. |
| Fine, she's so excited about her birthday and coming to the centre. |
| Aw, that's good to hear. |
| And what's your address? |
| It's 46 Wombat Road, |
| that's W-O-M-B-A-T. |
| Woodside 4032. |
| And what's the phone number? |
| Oh... it's... 3345 9865. |
| So, have you decided on the days you'd like to bring your daughter here? |
| I'd prefer Monday and Wednesday if possible. |
| Mmm. I'll check, |
| Monday's fine, but I think the centre is already full for Wednesday. |
| Erm. Yes. Sorry. It seems to be a very popular day. |
| We can offer you a Thursday or a Friday as well. |
| Oh dear. |
| I suppose Thursday would be all right because she has swimming on Friday. |
| OK, got that. |
| Because a lot of parents work, we do offer flexible start and finish times. |
| We are open from 7:30 in the morning until 6 o'clock at night. |
| What time would you like your daughter to start? |
| I need to get to work in the city by 9:00 so I'll drop her off at 8:30. |
| You're pretty close to the city here so that should give me plenty of time to get there. |
| That's fine. |
| Now, we also need to decide which group she'll be in. |
| we have two different groups and they're divided up according to age. |
| There's the green group. |
| Which is for three- to four-year-olds. |
| And then there's the red group which is for four- to five-year-olds. |
| She's quite mature for her age and she can already write her name and read a little. |
| Well, I'll put her in the red group |
| and we can always change her to the green one if there are any problems. |
| That sounds fine. |
| OK. |
| Let's move on to meals. |
| We can provide breakfast, lunch and dinner. |
| As she's finishing pretty early, she won't need dinner, |
| will you give her breakfast before she comes? |
| Yes, she'll only need lunch. |
| Now, does she have any medical conditions we need to know about? |
| Does she have asthma or any hearing problems for example? |
| No. But she does need to wear glasses. |
| Oh, I'll make a note of that. |
| Yes, she's pretty good about wearing them, she can't see much without them. |
| Right. OK. |
| Now, I also need emergency contact details. |
| So what sort of information do you need? |
| Just the name and number of a friend or family member we can contact in case we can't get hold of you at any time. |
| OK. |
| That'd better be my sister... Jenny Ball. |
| That's B-A-L-L. |
| Her phone number is 33467523. |
| Great. |
| So she is the child's aunt? |
| Yes, that's right. |
| I'll make a note of that as well. |
| Now, is there anything you'd like to ask? |
| What about payment? |
| How much are the fees each term? |
| Well, for two days and the hours you've chosen, |
| that will be $450 altogether. |
| OK, and do I have to pay that now? |
| No, we send out invoices once the children start at the centre. |
| You can choose to pay at the end of each term or... |
| we do offer a slightly discounted rate if you pay every month. |
| Oh, I'll do that then. |
| I find it easier to budget that way and I'm not used to the term dates just yet. |
| Good, it makes it a lot simpler for us as well. |
| Well, that's everything. |
| Would you like me to show you around...? |