| Good morning. World Tours. |
| My name is Jamie. |
| How can I help you? |
| Good morning. |
| I want some information on self-drive tours in the USA. |
| Could you send me a brochure? |
| Of course. |
| Could I have your name please? |
| Andrea Brown. |
| Thank you. |
| And your address? |
| 24, Ardleigh Road. |
| Can you spell that? |
| A-R-D-L-E-I-G-H Road. |
| Postcode? |
| BH52OP |
| Thanks. |
| And can I have your phone number? |
| Is a mobile alright? |
| Fine. |
| It's 07786643091. |
| Thank you. |
| And can I ask you where you heard about World Tours? |
| From a friend? Or did you see an advert somewhere? |
| No, I read about you in the newspaper. |
| OK, I'll get the brochures in the post to you but can I give you some information over the phone. |
| What kinds of things do you want to do on your holiday? |
| I'm interested in going to California with my family. |
| I've got two children and we want to hire a car. |
| OK. |
| We have a couple of self-drive tours there visiting different places of interest in California. |
| The first one begins in Los Angeles and there's plenty of time to visit some of the theme parks there. |
| That's something on my children's list so I'd want to include that. |
| Good. Then you drive to San Francisco. |
| From San Francisco you can drive to Yosemite Park where you spend a couple of nights. |
| You can choose to stay in a lodge or on the campsite. |
| I don't like the idea of staying in a tent. |
| It'd be too hot. |
| Right. |
| And the tour ends in Las Vegas. |
| OK. |
| The other trip we can arrange is slightly different. |
| It starts in San Francisco. |
| Then you drive south to Cambria. |
| Someone told me there's a really nice castle near Cambria. |
| Will we go near that? |
| Hearst Castle is on that road so you could stop there. |
| Good. I'd like to do that. |
| Does this trip also go into the desert? |
| No, it continues to Santa Monica where most people like to stop and do some shopping. |
| We have enough of that at home so that doesn't interest us. |
| OK. Well you could go straight on to San Diego. |
| That's good for beaches isn't it? |
| That's right, that's a good place to relax and your children might like to visit the zoo before flying home. |
| I don't think so. |
| We want some time for sunbathing and swimming. |
| So how many days are the trips and how much do they cost? |
| The first one I told you about is a self-drive tour through California |
| which lasts twelve days and covers 2,020 kilometres. |
| The shortest journey is 206 kilometres |
| and the longest is 632 kilometres. |
| The cost is £525 per person. |
| That includes accommodation, car rental and a flight but no meals. |
| OK. And the other trip? |
| That lasts nine days but you spend only three days on the road. |
| You cover about 980 kilometres altogether. |
| So is that cheaper then? |
| Yes, it's almost a hundred pounds cheaper. |
| It's £429 per person, which is a good deal. |
| So that covers accommodation and car hire. |
| What about flights? |
| They aren't included. |
| But these hotels offer dinner in the price. |
| OK. Well, thank you very much. |
| I'll be in touch when I've had a chance to look at the brochure. |
| I'm pleased to help. |
| Goodbye. |
| Goodbye. |