| Hi, come and take a seat. |
| Thank you. |
| My name's Carl Rogers and I'm one of the doctors here at the Total Health Clinic. |
| So I understand this is your first visit to the clinic? |
| Yes, it is. |
| OK, well I hope you'll be very happy with the service you receive here. |
| So if it's alright with you I'll take a few details to help me give you the best possible service. |
| Sure. |
| So can I check first of all that we have the correct personal details for you? |
| So your full name is Julie Anne Garcia? |
| That's correct. |
| Perfect. And can I have a contact phone number? |
| It's 2194429785. |
| OK, and then can I just check that we have the correct date of birth? |
| October 10th, 1992. |
| Oh, I actually have 1991, |
| I'll just correct that now. |
| Right, so that's all good. |
| Now I just need a few more personal details... |
| do you have an occupation, either full-time or part-time? |
| Yes, I work full-time in Esterhazy's - |
| you know, the restaurant chain. |
| I started off as a waitress there a few years ago and I'm a manager now. |
| Oh I know them, yeah, they're down on 114th Street, aren't they? |
| That's right. |
| Yeah, I've been there a few times. |
| I just love their salads. |
| That's good to hear. |
| Right, so one more thing I need to know before we talk about why you're here, Julie, |
| and that's the name of your insurance company. |
| It's Cawley Life Insurance, |
| that's CAWLEY. |
| Excellent, thank you so much. |
| Now Julie, let's look at how we can help you. |
| So tell me a little about what brought you here today. |
| Well, I've been getting a pain in my knee, the left one. |
| Not very serious at first, but it's gotten worse, |
| so I thought I ought to see someone about it. |
| That's certainly the right decision. |
| So how long have you been aware of this pain? |
| Is it just a few days, or is it longer than that? |
| Longer. |
| It's been worse for the last couple of days, |
| but it's three weeks since I first noticed it. |
| It came on quite gradually though, so I kind of ignored it at first. |
| And have you taken any medication yourself, or treated it in any way? |
| Um.. yeah, I've been taking medication to deal with the pain... Tylenol |
| and that works OK for a few hours. |
| But I don't like to keep taking it. |
| OK. And what about heat treatment? |
| Have you tried applying heat at all? |
| No, but I have been using ice on it for the last few days. |
| And does that seem to help the pain at all? |
| A little, yes. |
| Good. |
| Now you look as if you're quite fit normally? |
| I am, yes. |
| So do you do any sport on a regular basis? |
| Yes, I play a lot of tennis. |
| I belong to a club so I go there a lot. |
| I'm quite competitive so I enjoy that side of it as well as the exercise. |
| But I haven't gone since this started. |
| Sure. |
| And do you do any other types of exercise? |
| Yeah, I sometimes do a little swimming, |
| but usually just when I'm on vacation. |
| But normally I go running a few times a week, maybe three or four times. |
| Hmm. So your legs are getting quite a pounding. |
| But you haven't had any problems up to now? |
| No, not with my legs. |
| I did have an accident last year when I slipped and hurt my shoulder, |
| but that's better now. |
| Excellent. |
| And do you have any allergies? |
| No, none that I'm aware of. |
| And do you take any medication on a regular basis? |
| Well, I take vitamins but that's all. |
| I'm generally very healthy. |
| OK, well let's have a closer look and see what might be causing this problem. |
| If you can just get up... |