| Hi, this is Christina. | |
| I bought a pair of dress shoes from your online store, | |
| but they're too tight because I got narrow width instead of medium. | |
| What can I do? | |
| Sorry about that. | |
| Shoes do stretch with wear, | |
| but you can return them by mail or at one of our outlets. | |
| Driving across town is too much hassle for me. | |
| How do I return them by mail? | |
| Just fill out the exchange form on the packing slip, | |
| attach a shipping label, | |
| and mail them back in the original packaging. |