| Hi. I bought this glassware set from your store on Tuesday. | |
| When I opened the box at home, I found that one of the glasses was chipped. | |
| I'm here to help with that. | |
| Could you show me the receipt? | |
| I can either replace the set for you or issue a refund. | |
| Which option do you prefer? | |
| I'd like to exchange it for another set. | |
| But before we finish up, I'd like to pick up a few kitchen towels. | |
| Can I pay for those at the service desk too? | |
| Of course. | |
| Just bring them back here when you're ready, and I'll handle everything for you. |