| Good afternoon. |
| This is Troy Robbins from Urban Trends. |
| I'm calling to let you know that the shoes you ordered online were returned to us because the address provided was incorrect. |
| Oh... My apologies for that oversight. |
| Could you please ship them again? |
| My correct address is 4623 Elm Street. |
| Of course, we'll get that sorted for you. |
| Expect them to arrive in about a week. |
| Great, that's fine. |
| While I have you on the line, could you explain how to track my order on your website? |
| I had some difficulty with it last time. |
| Certainly. |
| You'll need to log into your account, |
| and then go to the "Order History" section. |
| There, you'll find a "Track Order" link next to your recent purchase. |
| Click on it to follow your order's progress. |