| Good afternoon. I've got a reservation here at your inn. |
| My name is Madeline Beck. |
| Hello and welcome to the Coastal Retreat. |
| Let me just pull up your reservation on our system... |
| That's strange. I can't seem to find your name, Ms. Beck. |
| That's odd. |
| I booked it this morning through your website from Seattle. |
| Here's a copy of the confirmation email. |
| Let me have a look... |
| Yes, everything seems to be in order here. |
| So, why isn't it on your system? |
| Did you encounter any issues or receive any error messages during the booking process? |
| I'm not sure why this happened. |
| No, I didn't receive any errors. |
| It's concerning because I've seen the charge on my credit card statement already. |
| I'll need to involve our supervisor in this. |
| It's a bit out of the ordinary, and she'll need to assist. |
| Please hold on for a moment. |