| Good afternoon, this is Harry Stills. |
| I'm calling regarding a delivery I was expecting. |
| I placed an order for a computer yesterday and paid for the expedited shipping. |
| It was supposed to be here by noon, |
| but here we are, two hours later, and I am still waiting. |
| I'm sorry about that. |
| The delivery crew actually just called us to let us know he had a flat tire |
| and was running behind on his deliveries. |
| He is back on the road and should arrive in the next thirty minutes. |
| Are you sure? |
| I have to leave in forty minutes for an appointment, |
| so I need to make sure I have it before then. |
| I understand. |
| I will call him right now and ask him to make sure you are the first stop he makes in the neighborhood. |
| I want to apologize for the delay. |