| Next, please. How can I help? | |
| Hi, I need to get my passport renewed. | |
| Sure, do you have the application and your old passport? | |
| Yes, right here. | |
| Do you know how long the wait might be? | |
| I have to pick up my kids soon. | |
| There's quite a line today, so it could be over an hour. | |
| If that's too long, you could come early tomorrow when it's less busy. | |
| Hmm, maybe that's a better idea. | |
| What time do you open? | |
| We open at 8 am, and it's usually very quiet then. |