| Hi, Jamie. How are things going at the customer service desk? | |
| I wanted to see if the new phone system we installed is functioning well. | |
| It's been fantastic! | |
| It's much more efficient and calls are routed correctly. | |
| I've been able to help nearly twice as many customers today. | |
| That's great to hear. | |
| I was really hoping it would streamline things for you. | |
| Do you think anyone else on the team will need assistance learning how to use it? | |
| Yes, definitely. | |
| A couple of team members are returning from leave next week, | |
| and I'll need to walk them through the new system features. |