| Hi there. I'm Leonard Buckley, |
| and I'm here to check in for the 6:15 pm Flight to New York... |
| I've got my passport and ticket here. |
| Unfortunately, Mr. Buckley, |
| check-in for that flight closed 15 minutes ago. |
| You won't have enough time to get through security and board before it departs. |
| Oh no, I was afraid of this! |
| My bus was delayed because of road construction. |
| Are there any other flights to New York that I could catch later today? |
| Yes, there's a flight at 9:45 pm. |
| I can switch your booking to that flight for a fee of $85 if you'd like me to proceed with that. |