TOEIC Listening / Level B1 / Conversation 4

	Hi, I'm calling to get an update on a claim I filed.
	It's for an emergency dental surgery I had while on vacation.
	Sure, I can help with that.
	Do you remember when you submitted the claim?
	I filed it on December 27th, so about a month ago.
	I see.
	Normally, it takes about six weeks to resolve,
	but because of the holidays, it might take up to eight weeks.
	Can you give me the 8-digit reference number?
	I'll get back to you within 72 hours with an update.

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Conversation 4

Hi, I'm calling to get an update on a claim I filed.
It's for an emergency dental surgery I had while on vacation.
Sure, I can help with that.
Do you remember when you submitted the claim?
I filed it on December 27th, so about a month ago.
I see.
Normally, it takes about six weeks to resolve,
but because of the holidays, it might take up to eight weeks.
Can you give me the 8-digit reference number?
I'll get back to you within 72 hours with an update.

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TOEIC Listening / Level B1

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