| Hi, this is Charles Blake. |
| I'm Doctor Sendroff's patient. |
| I'm going on a business trip to Asia next month, |
| so I made a request earlier for a copy of my medical records. |
| Thanks for calling, Mr. Blake. |
| I'm going to transfer your call. |
| Ms. Heather is in charge of releasing patient records. |
| Thanks. |
| Hello, Mr. Blake. I tried to contact you this morning. |
| It's just that you didn't specify whether you would like your medical records to be delivered by post or by email. |
| Oops, my bad. |
| I don't always answer calls during work hours. |
| Uh... Can you send it by express mail? |
| Certainly. One second, sir. |
| I'm going to transfer you back to our receptionist. |
| She'll need your address and a backup phone number. |
| Hello, Mr. Blake? |