| I appreciate you all being here. |
| We are here to discuss a problem with the blenders we launched last month. |
| One shipment of the timers our partner supplied us with was defective. |
| The time is supposed to be set for 60 seconds, |
| but instead is only 10 seconds. |
| Our customers are frustrated because... |
| we advertised the ability to blend your morning smoothie |
| while completing another task with our timer, |
| and we have not been able to deliver. |
| So far, we have repaired 400 blenders, |
| but we expect to repair at least 1000 more. |
| Please inform the customer service agents that customers can request a repair on our website |
| and we will send shipping information for free. |
| When the repaired blender is returned, |
| we will include a free smoothie recipe book. |
| Now, let's talk about the press release. |