| Hey guys. |
| It's been a week since we upgraded your cash register system. |
| Are you having any problems? |
| My register drawer is getting jammed more frequently after the updates. |
| I'm having the same thing happen. |
| I keep having to use the emergency button on the bottom of the register to prop it open. |
| Ugh, I am sorry. |
| I guess the update wasn't as good as I thought it was. |
| We were under a lot of stress because we had a short turnaround time, |
| so we didn't work out all the kinks. |
| Do you know when you will be able to fix it? |
| Our biggest shopping event of the year is next weekend, |
| and it is going to be problematic if the machines are still running like this. |
| I agree. |
| Our sales associates have already been complaining, |
| and if we don't find a solution, |
| they are not going to be happy. |
| I will speak to the team and we can find a solution as soon as possible. |