| Hi there, Ms. Rachel. | |
| I just got your message about the mix-up you had with the food delivery we sent your restaurant four days ago. | |
| I wanted to personally apologize that you were missing items. | |
| We would love to stop by your restaurant this afternoon to deliver the remaining items. | |
| We can handle all of it, | |
| please don't feel like you need to do anything. | |
| We would also like to offer you 10% off your next order. | |
| Again, we really apologize for missing the items and what problems it may have caused. | |
| Thank you for understanding and continuing your food ordering with us. |