| Hello, this is John Levine from Blue Sky Insurance. |
| I just placed an order. |
| Could you go through my list again? |
| I just want to make sure I didn't miss anything. |
| Sure, Mr. Levine. |
| On the record, we have three dozens of highlighters, |
| 30 reams of copy paper, |
| two cartons of padded envelopes, |
| and a 10-pound pack of assorted post-it notes. |
| Is that correct? |
| That's right. Thanks. |
| Hmm... You've mentioned that with standard shipping, I will get the order within a week. |
| However, it turns out I need it sooner than that. |
| In that case, you might want to consider expedited shipping. |
| We will ship all orders within 24 hours |
| and guarantee delivery by 3 pm the next day. |
| How much would that set me back? |
| It would cost $50 instead of $20 for standard shipping. |
| But the good news is that the rate is based on the size of the shipping box, |
| so you could order additional items for the same shipping fee if you'd like. |