| Hi, Sarah. Alexandria Madden just called about her recent order. |
| Oh, I saw her order came in. |
| She ordered fifty crates of soda water, for her restaurant, right? |
| Yes, that was her original order. |
| She had a big event cancelled, |
| so now she only needs twenty crates. |
| We normally charge a change fee once the order has been placed, |
| but I wasn't sure if we should waive the fee, |
| since she's been a loyal customer for many years. |
| Well, I have known her for fifteen years and I've never known her to change an order. |
| I think we should waive the fee. |
| Okay. Do you think I need to check with our superior? |
| I don't want to get in trouble. |
| No, I have the authority to waive fees. |
| Okay, great. |
| I will let Ms. Madden know, I'm sure she will be pleased. |