| Hello. I'm calling about a coffee machine I purchased from your website. |
| It stopped working even though I haven't had it for very long. |
| I expected it to last much longer than this. |
| Oh, I'm sorry to hear that. |
| Our warranty covers products for up to a year. |
| Do you know when you bought it? |
| I've had it for a little over a year, so the warranty has probably just expired. |
| This is so disappointing. |
| Well, I'll tell you what we can do. |
| Although we can't replace it, |
| since you're a valued customer, I can offer you a coupon for 40% off your next purchase. |