| Hello, this is Sally Clark speaking. |
| NextWave Comcast was supposed to send someone here to upgrade the router. |
| I've been waiting for over an hour now. |
| Thanks for calling, ma'am. |
| Our record shows your appointment is not until 10 am tomorrow. |
| That's impossible. |
| Please check again: Sally Clark, unit 219, Moffatt Apartments. |
| I specifically asked for an express appointment |
| because I can no longer stand having latency issues when I watch online videos. |
| I am terribly sorry. |
| There seems to be a mix-up in the information. |
| Your appointment is scheduled for 10 am today. |
| Our technician is probably just running late. |
| He should be there any minute now. |
| Will your technician be able to complete the work soon? |
| I have an online meeting at 4 pm. |
| Yes. The upgrade will take no longer than 30 minutes. |