| Good afternoon, everyone, this won't take long. |
| I have just met with the customer service team |
| and they have reported several complaints from our customers. |
| It seems that five of our customers have received damaged products, |
| such as dents in our vegetable tins and smashed bread. |
| This is the result of items not being packaged properly. |
| You have all been trained to understand the high standards we expect, |
| and this is unacceptable. |
| We have had to refund over $500 of products last month alone. |
| This services as an official warning. |
| I expect everyone to take special care over the next month, |
| or there will be more serious consequences. |
| That will be all. |