| Hi, I bought this encyclopedia here the other day, |
| and for some reason, the binding of the book is not very tight. |
| Actually, a few pages are beginning to come loose. |
| I was wondering if I could exchange it for a new one. |
| That's not a problem. |
| We offer exchanges within 30 days of purchase, |
| as long as the book is in its original state. |
| May I also see the receipt? |
| I'm afraid I don't have it with me right now. |
| I must have left it in the bag when I got home. |
| I'm sorry, sir. |
| We have a strict store policy. |
| The original receipt must be presented for an exchange or a return. |